Role of Operations Management Operations management is the design operations and improvement of systems that create and deliver a companyâ€™s products and services. In other words, â€œis the process of taking input such as raw material and component and turning it in to out put by adding valuesâ€ (Shaikh, 2010). Any activity that relates to the management of the entire business process that produces goods and services falls into the operations category. Competition among todayâ€™s organizations has become immense and is getting tougher and tougher day by day since more new companies are starting businesses in the same industry.Whether they are from the manufacturing sector or service sector, the need for cutting the unnecessary costs, achieving maximum efficiency, and implementing operations management strategies is increasing with the passage of time. Therefore, more focus is being laid on Supply Chain Management these days by the businesses in order to set up certain operations approaches, distribution systems, and capacity layouts that not only reduce redundant costs but also provide better quality goods and services to the customers.This paper will discuss two operations approaches for each of these sectors manufacturing and service and would relate those approaches to quality control and efficiency that can be achieved by the businesses. Operational Approaches for Manufacturing Organization There is no wonder to know that the manufacturing organizations deal with the inventory much more as compared to the service organization. The inventory includes raw materials, complementary parts, actual or finished products, and other packing materials therefore, the two most used operational approaches for by these organizations are Lean manufacturing approach and Outsourcing.Lean manufacturing is the approach that identifies and minimizes waste by adopting continuous improvement to satisfy the customerâ€™s demands. It ensures maximum quality by examining each part of the good after its production to identify the flaws that might be there (Blacharski, 2010). Second approach is outsourcing where the organizations that are not efficient enough in producing a certain product or material, assigns that production task to some other company, entity, business, or vendor that actually possesses the skills, mastery, technology, and resources to produce and deliver it.Operational Approaches for Service Organizations Just-in-time approach and the Balance between Degree of labor and degree of customization are the two operational approaches that are often used by the service organizations. Just-in-time or JIT system is designed and implemented in order to produce or deliver services just as they are needed. In this approach the raw material or inventory (potatoes or chicken) is delivered to the service department or facility such as, Mc Donaldâ€™s restaurant just at the time when it is needed.And secondly service organizations often try to maintain the balance between the degree of labor employed for the provision of services and the degree of customization based on the needs and wants of the customers. Advantages and Disadvantages The advantages of Lean manufacturing include reduced set up times, less lead times, lower expenditure of materials, simplification of materials for easy identification, reducing wastes, standardizing operating procedures, sustaining better environment and results, good maintenance, and safe practices (Heizer & Render, 2010).Disadvantages can be excess time spent on cleaning and identification purposes, also with the use of resources and money. Advantages of outsourcing include reduction in inventory costs, reciprocity, preserve supplier commitment, better production results, and offsetting the lower technical expertise and capacity the company has. Disadvantages include increase in expenditure, high production costs, and the company might not obtain desired quality or core competence. Advantages of JIT include reduction in inventory costs, storage costs, handling costs, cutting costs of quality, and improving quality.There is one major disadvantage that can be the stoppage of production or delivery of services if inventory is not delivered at the right time. The degree of labor and customization provides better customer satisfaction, customer loyalty, increased ordered and sales, less wage costs, and service variety. Disadvantages might be the increased costs in setting up new technology or method for providing unique or customized service for different customers, their maintenance costs, technology costs, and increased layoffs.In conclusion, I think this will improve my approach as in one day starting my own business to understand how operations management can be beneficial to a wide variety of organizations, both big and small. Operations management plays a vital role in the daily functions of an organization whether the company has identified this or not. Every process that a company employs to meet its strategic goals is a result of operations management.Operations management aids a company in becoming well-organized, operating more efficiently and productively, staying competitive and improving customer relations. Nationwide Business Interview I expect to learn what is fundamental to achieving and more importantly sustaining a career and business success, particularly within a competitive sales and marketing environment. The most challenging task is to motivate and manage employees to get on the same page and get something planned and completed on time and within a budget.The most critical skill you need as a manager is to understand and manage through tough current economic conditions, such as planning and executing, cost-control, developing and motivating employees and communicating and managing change. To have great communication skills for sales, negotiaton and networking also leadership skills is essential in order to reach your goals. . A big part of surviving in business is about solving problems fast and effectively. An manager needs good problem solving skills.The important trend I have experienced is and crucial is customer experiences scanning our consumer trends, you will be able to understand where your industry may be headed, or even better, shape its direction yourself, by introducing new products and services that catch the competition off guard. The steps I take to organize my task for today is to first make a list of all tasks that you have to do. At the start of the day I select my most important items and start working on them. If a new task comes up during the day, I keep working on the current task unless the new task is more important.When deciding which tasks take priority when completing a project is deciding what needs to be completed first and it depends what is critical to meet deadline. To be effective in a business crisis your communication plan must be and easy to reference document that contains decisions, action, resources and contacts you and your team will need to represent your organization in the high pressure of a crisis. Employees should always keep in mind the interests of the organization and realize the company standards are more important than the customerâ€™s nterests to bend the rules.Bibliography 1. Blacharski. D. (2010). What is Lean Manufacturing. Retrieved on November 13, 2010. From http://www. wisegeek. com/what-is-lean-manufacturing. htm 2. Heizer. J & Render. B. (2010). Operations Management. Eighth edition. Pearson Education, Inc. Prentice Hall. Dorling Kindersley India Pvt. Ltd. 3. Shaikh. S (2010). Operational Approaches. Retrieved on November 8, 2010. From http://safeshaikh. com/business/supply-chain-management/operational-approaches/ Role of Operations Management This paper describes operations management and how it is applied in the banking field. Operations management is fundamental for any business seeking a competitive advantage in productivity. The role of operations management is to efficiently and effectively produce quality goods and services to create wealth. Bank operations management is the foundation of banking. Processing daily transactions, controlling and managing trades and sales and supporting front and back officers is part of the many functions of operations management. According to Chase, Jacobs, and Aquilano, 2006, operations management is defined as the design, operation, and improvement of the systems that create and deliver the firmâ€™s primary products and services (p. 9). Bank operations are behind the scenes and commonly referred to back office operations because it does not handle front office sales. However a bank cannot move forward without operations management. Thus operations strategy is vital to banking to function at its optimal level. By definition â€œoperations strategy is concerned with setting broad policies and plans for using the resources of a firm to best support its long-term competitive strategyâ€ (Chase, Jacobs, & Aquilano, 2006, p. 24). Typically a strategy breaks down into three major components: operations effectiveness, customer management, and product innovation. It is important that a firmâ€™s strategy aligns with its mission of serving the customer. JPMorgan Chase, the bank with which I am familiar, strategizes into three major components: operations effectiveness, customer management, and product innovation. A strategy must always align with a firmâ€™s mission statement to make sure goals are attained by focusing on customer service. In the banking business some of the many competitive dimensions are the following: cost or price of service or product, quality, and speed. JPMorgan Chase bank is a recognized national bank that integrates competitive dimensions in business strategy. Some of the services offered are free checking accounts with fee waiver requirements. Read also Exam Operations Management The starting fees are $12 a month for some checking accounts but there are fee waivers that some customers qualify for to waive the monthly fees. One common fee waiver is a recurring direct deposit totaling $500 or more each month. Price is an important factor for some customers but quality is an even greater concern for others. Because Chase bank offers high technology banking through Quick Pay and Quick Deposit at no cost to all customers, a monthly service fee for a checking account may be less important for customers seeking convenience and quality products. The next dimension Chase focuses on is speed and delivery of online payments. Chase is dedicated to providing the best customer experience in all areas of banking, including online and mobile banking. Chase bank is mainly focused on customer service, which is the reason for business growth. There are three dimensions of value by which businesses differentiate themselves in the marketplace, according to Chase, Jacobs, & Aquilano, 2006. The three ways are through: product leadership, customer intimacy, and operational excellence. Chase strives to keep a proportionate balance of all values to maintain the good reputation and strong name. All the competitive dimensions mentioned above are controlled and managed by back office operations. Therefore operations management is the cohesiveness of the banking business as a whole. It interconnects all functions of banking to maximize productivity in the most effective and efficient manner, creating wealth. Without back office operations support, JPMorgan Chase bank would not have the ability to excel in the banking business.
The mall was so peaceful. There was no hint of the terrible thing that was about to happen. It looked like any other shopping mall inNorth Carolina on a Sunday afternoon in December. Modern. Brightly decorated. Crowded with customers who knew there were only ten shopping days until Christmas. Warm, despite the chilly gray skies outside. Safe. Not the kind of place where a monster would appear. Keller walked past a display of â€œSanta Claus Through the Agesâ€ with all her senses alert and open. And that meant a lot of senses. The glimpses she caught of herself in darkened store windows showed a high-school-aged girl in a sleek jumpsuit, with straight black hair that fell past her hips and cool gray eyes. But she knew that anybody who watched her closely was likely to see something else-a sort of prowling grace in the way she walked and an inner glow when the gray eyes focused on anything. Raksha Keller didn't look quite human. Which was hardly surprising, because she wasn't. She was a shapeshifter, and if people looking at her got the impression of a half-tamed panther on the loose, they were getting it exactly right. â€œOkay, everybody.â€ Keller touched the pin on her collar, then pressed a finger to the nearly invisible receiver in her ear, trying to tune out the Christmas music that filled the mall. â€œReport in.â€ â€œWinnie here.â€ The voice that spoke through the receiver was light, almost lilting, but professional. â€œI'm over by Sears. Haven't seen anything yet. Maybe she's not here.â€ â€œMaybe,â€ Keller said shortly into the pin-which wasn't a pin at all but an extremely expensive transmission device. â€œBut she's supposed to love shopping, and her parents said she was headed this way. It's the best lead we've got. Keep looking.â€ â€œNissa here.â€ This voice was cooler and softer, emotionless. â€œI'm in the parking lot, driving by theBingham Street entrance. Nothing to report- wait.â€ A pause, then the ghostly voice came back with a new tension: â€œKeller, we've got trouble. A black limo just pulled up outside Brody's. They know she's here.â€ Keller's stomach tightened, but she kept her voice level. â€œYou're sure it's them?â€ â€œI'm sure. They're getting out-a couple of vampires andâ€¦ something else. A young guy, just a boy really. Maybe a shapeshifter. I don't know for sure; he isn't like anything I've seen before.â€ The voice was troubled, and that troubled Keller. Nissa Johnson was a vampire with a brain like the library of Congress. Something she didn't recognize? â€œShould I park and come help you?â€ Nissa asked. â€œNo,â€ Keller said sharply. â€œStay with the car; we're going to need it for a fast getaway. Winnie and I will take care of it. Right, Winnie?â€ â€œOh, right, Boss. In fact, I can take 'em all on myself; you just watch.â€ â€˜You watch your mouth, girl.â€ But Keller had to fight the grim smile that was tugging at her lips. Winfrith Arlin was Nissa's opposite-a witch and inclined to be emotional. Her odd sense of humor had lightened some black moments. â€œBoth of you stay alert,â€ Keller said, completely serious now. â€œYou know what's at stake.â€ â€œRight, Boss.â€ This time, both voices were subdued. They did know. The world. The girl they were looking for could save the world-or destroy it. Not that she knew thatâ€¦ yet Her name was Iliana Harman, and she had grown up as a human child. She didn't realize that she had the blood of witches in her and that she was one of the four Wild Powers destined to fight against the time of darkness that was coming. She's about to get quite a surprise when we tell her, Keller thought That was assuming that Keller's team got to her before the bad guys did. But they would. They had to. There was a reason they'd been chosen to come here, when every agent of Circle Daybreak in North America would have been glad to do this job. They were the best. It was that simple. They were an odd team-vampire, witch, and shapeshifter-but they were unbeatable. And Keller was only seventeen, but she already had a reputation for never losing. And I'm not about to blow that now, she thought. â€œThis is it, kiddies,â€ she said. â€œNo more talking until we ID the girl. Good luck.â€ Their transmissions were scrambled, of course, but there was no point in taking chances. The bad guys were extremely well organized. Doesn't matter. Well still win, Keller thought, and she paused in her walking long enough really to expand her senses. It was like stepping into a different world. They were senses that a human couldn't even imagine. Infrared. She saw body heat. Smell. Humans didn't have any sense of smell, not really. Keller could distinguish Coke from Pepsi from across a room. Touch. As a panther, Keller had exquisitely sensitive hairs all over her body, especially on her face. Even in human form, she could feel things with ten times the intensity of a real human. She could feel her way in total darkness by the air pressure on her skin. Hearing. She could hear both higher and lower pitches than a human, and she could pinpoint an individual cough in a crowd. Sight. She had night vision like-well, like a cat's. Not to mention more than five hundred muscles that she could move voluntarily. And just now, all her resources were attuned to finding one teenage girl in this swarming mall. Her eyes roved over faces; her ears pricked at the sound of every young voice; her nose sorted through thousands of smells for the one that would match the T-shirt she'd taken from Iliana's room. Then, just as she froze, catching a whiff of something familiar, the receiver in her ear came to life. â€œKeller-I spotted her! Hallmark, second floor. But they're here, too.â€ They'd found her first. Keller cursed soundlessly. Aloud, she said, â€œNissa, bring the car around to the west side of the mall. Winnie, don't do anything. I'm coming.â€ The nearest escalator was at the end of the mall. But from the map in her hand, she could see that Hallmark was directly above her on the upper level. And she couldn't waste time. Keller gathered her legs under her and jumped. One leap, straight up. She ignored the gasps- and a few shrieks-of the people around her as she sprang. At the top of her jump, she caught the railing that fenced off the upper-level walkway. She hung for a second by her hands, then pulled herself up smoothly. More people were staring. Keller ignored them. They got out of her way as she headed for the Hallmark store. Winnie was standing with her back to the display window of the store beside it. She was short, with a froth of strawberry curls and a pixie face. Keller edged up to her, careful to keep out of the line of sight of the Hallmark. â€œWhat's up?â€ â€œThere's three of them,â€ Winnie murmured in a barely audible voice. â€œJust like Nissa said. I saw them go in-and then I saw her. They've got her surrounded, but so far they're just talking to her.â€ She glanced sideways at Keller with dancing green eyes. â€œOnly three-we can take them easy.â€ â€œYeah, and that's what worries me. Why would they only send three?â€ Winnie shrugged slightly. â€œMaybe they're like us-the best.â€ Keller only acknowledged that with a flicker of her eyebrows. She was edging forward centimeter by centimeter, trying to get a glimpse of the interior of the Hallmark shop between the stockings and stuffed animals in the display window. There. Two guys in dark clothing almost like uniforms-vampire thugs. Another guy Keller could see only as a partial silhouette through a rack of Christmas ornaments. And her. Iliana. The girl everybody wanted. She was beautiful, almost impossibly so. Keller had seen a picture, and it had been beautiful, but now she saw that it hadn't come within miles of conveying the real girl. She had the silvery-fair hair and violet eyes that showed her Harman blood. She also had an extraordinary delicacy of features and grace of movement that made her as pretty to watch as a white kitten on the grass. Although Keller knew she was seventeen, she seemed slight and childlike. Almost fairylike. And right now, she was listening with wide, trusting eyes to whatever the silhouette guy was saying. To Keller's fury, she couldn't make it out. He must be whispering. â€œIt's really her,â€ Winnie breathed from beside Keller, awed. â€œThe Witch Child. She looks just like the legends said, just like I imagined.â€ Her voice turned indignant. â€œI can't stand to watch them talk to her. It's like-blasphemy.â€ â€œKeep your hair on,â€ Keller murmured, still searching with her eyes. â€œYou witches get so emotional about your legends.â€ â€œWell, we should. She's not just a Wild Power, she's a pure soul.â€ Winfrith's voice was softly awed. â€œShe must be so wise, so gentle, so farsighted. I can't wait to talk to her.â€ Her voice sharpened. â€œAnd those thugs shouldn't be allowed to talk to her. Come on, Keller, we can take-them fast. Let's go.â€ â€œWinnie, don't-â€œ It was too late. Winnie was already moving, heading straight into the shop without any attempt at concealment. Keller cursed again. But she didn't have any choice now. â€œNissa, stand by. Things are going to get exciting,â€ she snapped, touching her pin, and then she followed. Winnie was walking directly toward the little group of three guys and Iliana as Keller reached the door. The guys were looking up, instantly alert. Keller saw their faces and gathered herself for a leap. But it never happened. Before she could get all her muscles ready, the silhouette guy turned-and everything changed. Time went into slow motion. Keller saw his face clearly, as if she'd had a year to study it. He wasn't bad-looking-quite handsome, actually. He didn't look much older than she was, and he had clean, nicely molded features. He had a small, compact body with what looked like hard muscles under his clothes. His hair was black, shaggy but shiny, almost like fur. It fell over his forehead in an odd way, a way that looked deliberately disarrayed and was at odds with the neatness of the rest of him. And he had eyes of obsidian. Totally opaque. Shiny silver-black, with nothing clear or transparent about them. They revealed nothing; they simply threw light back at anyone who looked into them. They were the eyes of a monster, and every one of Keller's five hundred voluntary muscles froze in fear. She didn't need to hear the roar that was far below the pitch that human ears could pick up. She didn't need to see the swirl of dark energy that flared like a red-tinged black aura around him. She knew already, instinctively, and she tried to get the breath to yell a warning to Winnie. There was no time. She could only watch as the boy's face turned toward Winnie and power exploded out of him. He did it so casually. Keller could tell that it was only a flick of his mind, like a horse slapping its tail at a fly. But the dark power slammed into Winnie and sent her flying through the air, arms and legs outstretched, until she hit a wall covered with display plates and clocks. The crash was tremendous. Winnie! Keller almost yelled it out loud. Winnie fell behind the cash register counter, out of Keller's line of sight. Keller couldn't tell if she were alive or not. The cashier who had been standing behind the counter went running and screaming toward the back of the shop. The customers scattered, some following the cashier, some dashing for the exit. Keller hung in the doorway a second longer as they streamed out around her. Then she reeled away to stand with her back against the window of the next shop, breathing hard. There were coils of ice in her guts. A dragon. He was a dragon.
Write something about yourself. No need to be fancy, just an overview.